ANSWERS TO YOUR QUESTIONS
Frequently Asked Questions
How can I place an order at the Guritno Australia Shop?
Please select a category, then an artwork, to view and to select products available in that artwork. Choose the item that you wish to purchase, click on “Add To Cart”, or click the item code and name for more information. To continue shopping, use the side menu to navigate between categories and then between artworks. When shopping is complete, click “Checkout” to review your order and to make the online payment. Soon, you would receive an order confirmation email from us. This email contains your order and shipment details.
Do I need to register to shop at the Guritno Australia Online Shop?
You can browse artworks and products prior to registration. To make a purchase, you are required to register with us. This keeps transactions secure and enables us to effectively process your order and to communicate with you.
How can I pay?
We accept payments via PayPal using direct debit or credit card. If you don’t have a PayPal account, you can purchase via PayPal using your credit card without having to sign up for an account. It’s fast, easy and secure. Just follow the prompts at the checkout to complete your order.
Are there any hidden costs such as delivery charges?
Delivery charges will be clearly itemised at checkout, and added to the total prior to payment. There are no further charges.
How long does it take to deliver the product after the payment has been made?
We deliver your product within 7 working days of transaction or on the approximate delivery date requested by you in the order form. International orders are dispatched by Australia Post within three working days.
How do you deliver the products?
We deliver the products within Australia by Star Track Express or Australia Post, and internationally by Australia Post. If your country is not listed at Checkout, please email us.
Please note: our shipping charges do not include possible taxes and duties that may be applied by customs in your country. The responsibility for any customs duties, foreign taxes or other imposed fees in the country of destination rests with the customer.
How do I know my order status?
After your order has been approved by our payment gateway, you will receive a confirmation Email. Then your order is prepared and securely packaged. After dispatch from our Sydney workshop, a confirmation email is sent to you with a tracking number and instructions to track your order.
How do I contact you regarding my order?
Please email firstname.lastname@example.org or telephone +61 2 9804 6146.
Can I change my order?
To change your order, please email us at email@example.com. We are happy to exchange a product as long as the item is unused and returned to us in its original, undamaged packaging. You will incur the additional posting costs (that is, the cost of returning the product to us via Registered Post and the cost of us sending you the new product).
No return or exchange on sale items.
Incorrect, Faulty or Damaged Product
We want you to love your purchase, which is why we do our best to photograph the products clearly, describe them accurately and check them before we send them out to you. However, if you receive an item which is faulty, damaged or doesn’t match the description on our website, we will happily refund or exchange the item – to claim your refund or exchange, please email us within 7 days of receiving the item and retain your receipt for proof of purchase.